Return & Refund Policy

We are committed to ensuring that you have a positive shopping experience with us. If you encounter any issues with your order, please review the policy below for guidance on returns, refunds, and replacements.

1. Eligibility for Refund

Refunds are only applicable under the following conditions:

1. The wrong item was sent to you.
2. You received a defective or damaged item (e.g., manufacturing flaws, tears, stains, or other visible defects).
3. An item is missing from your order.

We do not offer refunds for:

1. Change of mind (we recommend reviewing product details carefully before purchasing).
2. Items returned not in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
3. Sale or promotional items (unless defective or incorrect).

2. Wrong Items Sent

If you receive an incorrect item, please notify us within [7] days of delivery and provide supporting photos/videos of the item received.

1. The wrong item(s) must be returned in their original, unused condition, and packaging, including any free gifts received (if any).
2. The item(s) must be shipped back to us within [3] days after your return request has been approved.
3. Once the wrong item is received and verified, we will promptly send you the correct item at no additional cost.
4. If the correct item is unavailable, you may choose to receive a full refund instead.

3. Defective or Damaged Items

If you receive an item that is defective or damaged, please notify us within [7] days receiving your order. To process your request, we may ask for photos, videos or other supporting evidence of the defect/damage.

1. Once your return request is approved, you will be required to return the defective item(s) to us.
2. The defective item(s) must be shipped back to us within [3] days after your return request has been approved. Failure to do so may result in cancellation of the return and refund process.
3. Defective item(s) must be in their original condition and packaging (where possible).
4. Items purchased as part of a set or a multi-item pack (including any free gifts) must be returned as a whole set.

1. After the returned item(s) are received and inspected, we will provide either:
2. A replacement of the same item, or
3. A full refund to your original payment method.

4. Missing Items

If you find that your order is incomplete and one or more item(s) are missing, please contact us within [7] days of receiving your order. After verification, you may choose either of the following solutions:

1. We will ship the missing item(s) to you at no additional cost, or
2. We will refund the value of the missing item(s) directly to your original payment method.

5. General Conditions

1. All return and refund requests must be made within the specified timeframe [7] days upon receiving to be eligible.
2. Defective, damaged, or wrong items must be returned within [3] days after approval of the return request.
3. For defective, damage or incorrect items, we will cover the return shipping costs. Upon approval, we will generate an airwaybill for you. Then, you are required to:
4. Print the provided airwaybill, and
5. Drop-off the return package at the courier office specified by us.

1. We reserve the right to decline refund or return requests if they do not meet the conditions outlined in this policy.

6. Refund Process

1. Contact us at mhluxebeauty.co@gmail.com within 7 days of receiving your order.
2. Provide your order number and clear photos and videos of the defective, damaged, or incorrect item.
3. Once your request is approved, we will process your refund within 3 business days.
4. Refunds will be issued via your original payment method.